A lot of customers complain of not being able to login to the remote administration console because of their latest java 7 or java 8.

I found, thanks to a colleague friend of mine that this can be remedied by installing the latest version of Java 7 revision 80. Here is what I did.

After installing Java 7 , r80, You will have to go into the JAVA configuration and set the security settings to “Medium” for it to work though.

See: https://www.java.com/en/download/help/jcp_security.xml

If you are running Java 7, r79 or earlier, or Java 8 you will need to uninstall java, and then reinstall it again. Being sure to restart the browser you are using. I tested using firefox.

1. Uninstall JAVA from your System Preferences or Control Panel, depending on your OS and confirm that it is missing from the browsers addons/plugins.
2. Reinstall Java SE Runtime Environment 7u80 at http://www.oracle.com/technetwork/java/javase/downloads/jre7-downloads-1880261.html
3. Set JAVA security settings to medium in the JAVA control Panel.
4. Browse to your mycloud console window, and accept any security warnings you get.

I have tested this on my machine and I can confirm that this does work.

Best wishes,
Adam